Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Grout seals the borders of each tile to reduce moisture buildup and keeping tiles evenly spaced in between one another to prevent shifting or cracking. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭustom products (such as special orders), cannot be returned. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. Always refer to the manufacturer’s grout color chart for verification of actual color. Please note: This grout color cross reference chart is a guide for approximations only. Closest match but an apparent shade difference. You’ll also need the receipt or proof of purchase. Grout Colors Cross Reference to Custom Building Products New 2011 LATICRETE® grout color. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Sample colors shown may vary from actual grout final installed shade can differ based on tile type, porosity, job site conditions and finishing techniques.
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